October 9, 2014 | Sarah Danks


The end of September brought forth the fall colors here in Minnesota, and we also saw a major boost in Google answer boxes, as documented by Dr. Peter J. Meyers. Previously, for various queries, Google users would see a box at the top of the search engine results page (SERP) most often in answer to questions in the form of “What is…” or “How to…”

how to refinish a table google answer box

I wrote about it early last month in the tone of, “hey, check out what Google’s doing sometimes.” Well, when I wrote about it the first time, answer boxes were only showing a small percentage of the time. And, sure, people were talking about “Knowledge Graph this” and “Rich Snippets that” but it just seemed to be a neat thing that happened here and there.

Well, according to Dr. Pete’s post, Google recently increased the number of answer boxes 98% (from September 25th to the 26th). That’s a huge jump.

His post goes on to mention that while many answers seem to be supplied by Wikipedia, a lot of queries are also showing answer boxes populated from Google’s own index. While this might not seem like a big deal, you can’t deny this is going to wreak havoc on overall click-through rates (CTR) across the SERPs. In fact, it most likely already is.

Let’s Talk About Click-Through Rate a Bit…

CTR across Page 1 of Google SERPs has been studied for years…of course, most often to compare paid ad clicks versus organic clicks. Most notably it’s been observed that there’s only a certain amount of space on a SERP (surprise, surprise). And of course the majority of clicks — be it within the organic listings or PPC ads — happen “at the top.”

Gold, Silver, Bronze — Comparison of Google CTR by Position in SERPs
In a September 2012 article by Dave Chaffey regarding click-through rate comparison on Google, he provides data on how important it is to show up within the top 3 spots on a SERP. Again, this information really concerns organic and paid listings (in the UK search market)…but it shows the importance of showing up in that oh-so-coveted real estate everyone wants: the top of the search results page.

It Pays to be First: 1st Organic Result Gets Around 53% of Clicks 
In 2012 (using data collected in 2011), Kantar Media/Compete found in their study that over 40% more people click on “the first result” on the page.

Product Searches & Brand Searches & Longtail Searches, Oh My!
In this study from July 2012,  users’ click data is broken down based on types of keywords: product-specific, branded terms, long-tail keywords and general queries. So it’s obvious users click — or not — based on their intent.

(Boy, 2012 was a popular year for measuring SERP CTR, evidently.)

So, what do all these (older) studies have to do with what’s happening now? Well, Google’s answer boxes tend to show up right at the tippy-top of the results page, that’s what. Studies like those mentioned will have to be re-evaluated now that the SERPs have changed so drastically and “position” has become a relative term.

Chit-Chat About Google SERP Positions & CTR
Moving into a more relevant timeframe, an SEOchat forum discussion from January 2013 revealed some good info. Here’s a good point made by “realityhack“:

“In the old days you got the 10 blue. And maybe some side ads. It was easy to track and see that #1 got a lot more clicks per impression. This is well documented. As is the fact that having a PPC ad would effect your natural CTR at that time.

Now you have lots of different ‘types’ of searches. Some searches show video results. Others do not. Same for images. And some throw up map results. Some trigger ads with ad-extensions, others do not. Sometimes ads appear above the first position, sometimes not.”

The result is that you can no longer say that a google results page looks like X…I don’t think it is valid to talk about position vs. clickthrough anymore without a context of search type (informational, transactional, etc) and the type of SERP returned.”

There’s Only So Much Click to Go Around…
And, much more recently (last week) Philip Petrescu wrote an article for Search Engine Land on distribution of CTR on SERPs, wherein he quoted Larry Kim from Wordstream:

Clicks on the search results page are basically a zero sum game. If there’s an increase in CTR for one part of the SERP, some other part is losing that click. There must be a decrease in CTR elsewhere. And that includes the ads.

Obviously Larry’s quote is about organic listings and ad click-through rates…but with the addition (and growing increase) of Google answer boxes, one has to wonder: how are THEY affecting overall CTR on a SERP? Especially when users’ questions might be answered right there IN the SERP.

Petrescu touches on that:

“With Google providing more and more instant answers people may very well find the answer to what they are looking for in the displayed search results so there is no need for them to click on any of the results.”

Part of the study focused on the intent of a user’s query — what’re they actually searching for? But, what needs to be examined now is how trying to cater to the user right in the SERP is changing everything we’re used to in search marketing.

Rich Snippets. Knowledge Graph. Answer Boxes. What?

What I’m discussing here seems to be old hat, since these studies were performed “in the ago” (from 2 years to almost 3 months ago), and rich snippets and the knowledge graph have been evolving for some time. But the fact of the matter is this: Google’s recent — and drastic — increase in the amount of answer box displays has just begun a snowball effect online. As search marketers we have to be aware of how this “instant gratification search” will change the game.

See, we’re not merely fighting for the best real estate or positioning to get a click anymore; now we’re going to have to worry about anyone clicking…at all. On anything. Why would users click through to a website when Google’s supplying the answer right there on the SERP in the form of these answer boxes?

Because it’s not just certain queries this is happening for anymore. I don’t think AJ Kohn‘s opinion from this Search Engine Land article (October 3, 2014) still holds water:

“I’m not worried about Google’s structured snippets, nor am I concerned about Google pulling answers from pages and showing them in search results.

If your business relies solely on answering questions like how old Zac Efron is or who was the voice behind ALF then you’ve been living on borrowed time.”

(*Tangent: I get it. How many businesses are trying to show up for “how old is Vanna White” in order to make money?

how old is vanna white google answer box

But, you notice in that answer box, we’re not just getting the information we requested — the knowledge graph is assuming we’d also like to know how old some other gameshow big-wigs are. Interesting. Anyway, back to the point…*)

Because, here’s the deal —

a) an answer box can now show up for just about any keyword search — not just those that ask a direct question.
b) answer boxes aren’t just static entities anymore, they’re becoming interactive.

Take, for example, the voter registration rich answer box pointed out by Moz yesterday morning:

texas voter registration google answer box

What’s interesting about this answer box? You can interact with it! But it doesn’t stop there — if you choose a different state from the dropdown, check out what happens:

voter registration mn answer box

Not only does the information within the box itself change — so does the original search query. Whoa.

We’re kind of getting into uncharted territory here.

Here’s another example of how these are radically changing search: for today’s lunch at the office, we’re putting in an order for delivery from Davanni’s. I’m hankering for a salad, and since I’ve never ordered something healthy from this restaurant, I needed to check my options. I knew I’d get the menu right in the search results page (I’ve seen it before), so instead of going to Davanni’s own website to look for the menu, I found what I needed right in the search results page in the form of this handy answer box:

davannis menu google answer box

So what? So I chose to use the answer box information over visiting the business website. Why? Because it’s easier… and quicker! No big deal, right? I mean, we were already “converting” by ordering from them in the first place. But wait…how does this affect Davanni’s? How do they know I found what I needed? Or that I was a conversion? Or that I even searched for them in the first place?

I’m assuming they’re unable to measure click rates WITHIN the answer box in the SERP (I clicked on Salads). Hell, Google Analytics can’t (won’t?) even measure scrolling within a website; you know they’re not able to measure actions taken within an answer box.

And, here’s a bigger question: where did Google pull this information from, anyway???

So…are Google Answer Boxes Affecting SERP CTR?

In a word: yes. We know there’s only a certain amount of click per search results page. As new elements are added, they take away clicks from existing listings. We’re less than two weeks into this new-fangled “this is the way it is now” search, yet I’m surprised no one’s commented on how click-through rates for any part of the SERP (paid, organic, etc.) are going to be affected by these answer boxes, now showing frequently and — often — in the #1 “position” on the page.

Is this a new topic? No…but what IS new is the frequency with which these answer boxes are now showing up. For all types of queries; not just oddball, random or “quick I need an answer” searches.

We don’t really know (yet) how these changing answer boxes — especially the interactive ones — will change how people search, or even interact with business websites. Obviously, for user experience, this type of SERP is fantastic. But the full extent of how it’s going to affect search marketers — and the businesses paying them — remains to be seen.

And, of course, there’s the possible “legality” of where Google’s scraping information from, how it’s presented, who gets credit, etc. etc. etc. Which is, of course, a discussion in and of itself!

How have you seen answer boxes affecting SERP click-through rates?

 


  • Brijesh Bhalodia

    First of all I am a search marketer, not the business owner. But if we consider your example of menu of a restaurant, from business point of view the owner’s aim is to reach with menu for those who are seeking. So if customer comes at your website and find or whether find it directly from Google. The restaurant will get the business. I think, it won’t affect the actual business. But from search marketer’s point of view, we can’t claim that traffic or sales in our account. So somewhere it creates doubts on capability and credibility. I home business owners will understand the dilemma and will consider overall sales not just what is available in analytics.

    • Jared Oldham

      Brijesh, while I agree that your analysis on the fact that the customer was looking for a menu found it and made a purchase is valid, a business is still missing out. For example restaurants thrive off of repeat business, and menu pages are a great place to get customers to submit either a phone number or an email to learn about specials/events loyalty programs etc… When the searcher never clicks on the site other forms of micro conversions are often bypassed.

      Another example is sports team schedules. They have tons of search volume and often the official team website is where Google is pulling the information. If the team thrives off of ticket sales and advertising spend from sponsors. Both of those are being impacted by a lower click through rate because their team schedule on their site that also has side bar ads for sponsors and online payment portals for tickets are all being impacted by these search boxes. While I won’t discuss it here site link search is also having an impact on CTR and should be discussed another time.

      It is worth mentioning that while as a marketer it can be frustrating. These answer boxes fit well within Googles business plan. They provide reliable quick answers and keep users in the SERP where they are more likely to click on adwords ads.

      • Brijesh Bhalodia

        I agree with you Jared. I have argued on the base of business owner who is only interested in more out-reach. Steal a exclusive content and live updates from websites and shows it in serp is violation of copy right act for sure. There are many such issue can be taken to the court against Google. Hope some day somebody will do it.

  • Brijesh Bhalodia

    First of all I am a search marketer, not the business owner. But if we consider your example of menu of a restaurant, from business point of view the owner’s aim is to reach with menu for those who are seeking. So if customer comes at your website and find or whether find it directly from Google. The restaurant will get the business. I think, it won’t affect the actual business. But from search marketer’s point of view, we can’t claim that traffic or sales in our account. So somewhere it creates doubts on capability and credibility. I home business owners will understand the dilemma and will consider overall sales not just what is available in analytics.

    • Jared Oldham

      Brijesh, while I agree that your analysis on the fact that the customer was looking for a menu found it and made a purchase is valid, a business is still missing out. For example restaurants thrive off of repeat business, and menu pages are a great place to get customers to submit either a phone number or an email to learn about specials/events loyalty programs etc… When the searcher never clicks on the site other forms of micro conversions are often bypassed.

      Another example is sports team schedules. They have tons of search volume and often the official team website is where Google is pulling the information. If the team thrives off of ticket sales and advertising spend from sponsors. Both of those are being impacted by a lower click through rate because their team schedule on their site that also has side bar ads for sponsors and online payment portals for tickets are all being impacted by these search boxes. While I won’t discuss it here site link search is also having an impact on CTR and should be discussed another time.

      • Brijesh Bhalodia

        I agree with you Jared. I have argued on the base of business owner who is only interested in more out-reach. Steal a exclusive content and live updates from websites and shows it in serp is violation of copy right act for sure. There are many such issue can be taken to the court against Google. Hope some day somebody will do it.

  • Josh MacDonald

    Sarah, have you tried increasing SERP CTR with SerpClix?

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