How to Tell Compelling Stories with Google Analytics Data

tell-compelling-stories-with-google-analytics-data

Sarah Danks | January 8, 2016

Originally published July 17, 2015

Jeff Sauer’s 2015 MnSearch Summit Presentation

Jeff, founder of Jeffalytics, international speaker and digital marketing consultant, says he created his first website as an eighth grader and hasn’t looked back since. Well, I disagree with the last part of that statement — I’d say he looks back a lot. At the analytics history of EVERYTHING, that is.

jeff-sauerIf there’s data to be aggregated, analyzed or agonized over, Jeff’s going to figure out how to do it — and what it all means.

We were pleased as punch to have Jeff come and speak at the 2nd annual MnSearch Summit, held in St. Paul, Minnesota. He joined 16 other top-notch speakers and over 300 attendees that all joined together for a day chock-full of online marketing goodness at the lovely Rivercentre venue.

Here’s a recap of Jeff’s MnSearch session:

How We Can Tell a Compelling Story With Our Google Analytics Data

First of all he introduced himself and said he LITERALLY drove to Minnesota from San Francisco on his motorcycle. What a prince. (PS: he says blouses and motorcycles aren’t a good mix.)

(PPS: he was lying. Not about the blouse/motorcycle thing; about him driving across the country on a Harley.)

But why would he tell such a whopper of a story? Because it got our attention.

He then smacked us right dab in our egos by telling us:

“Most of the stories we tell as marketers are true…

…but they’re boring as shit.”

~ Jeff Sauer

Ouch.

So let’s see another story, then.

Who’s ever received or sent a report like this?

jeff-mnsearch-story

Anyone?

Hang onto your hats for the moment of truth: this was written by a computer.

Did you know there’s a FREE tool that does this? It’s called QuillEngage. (And that’s a true story.)

jeff-mnsearch-can-you-tell-difference

In March, the New York Times had a quiz. They asked, “did a human or a computer write this?” They then supplied readers with a text snippet — readers were supposed to determine whether or not said content was written by a computer or an actual person.

Jeff, being the analytical thinker he is, scored 50% on the quiz.

jeff-mnsearch-rise-of-machiens

So, time is not on our side…we’ve already lost this battle. Wait a second. Can a computer REALLY replace you at work?

But, but, we can’t let the computers take our JERBS (ermagerd)!

So, how can we do MORE? You know, to ensure computers won’t take over the world — I mean our careers. Let’s borrow some storytelling skills from Prince Shakespeare…

5 Stories We Can Tell With Google Analytics Data


#1: CHANGE

Google releases 70+ updates per year, so how the hell do we keep up?

With science, of course.

jeff-mnsearch-periodic-table-of-ga

(periodic table of Google Analytics available at Jeffalytics)

jeff-mnsearch-test-knowledge


#2: GOOD vs. EVIL

Bm: Benchmarking the Competition

jeff-mnsearch-story-rockstars

Here are some stories:

  • earned media rockstars
  • email laggards (is email performing poorly or just not tracked?)
  • falling behind with paid media (we’re not spending anything on advertising — but should we be?)
  • we’re big in Japan!
  • we missed the mark on mobile

How do we benchmark?

Easy. These reports require just one setting:

jeff-mnsearch-benchmark-report

Benchmarks are set by industry vertical —

jeff-mnsearch-industry-vertical

You can even choose location and website size.

Supplement your story with additional data:

jeff-mnsearch-semrush

Use SEMRush or SpyFu for competitive intelligence; SimilarWeb to compare traffic; and/or Moat for Display Intelligence.

Now you can project your marketing budget. Provide several well-researched options:

  • Low Watermark (what WE are currently doing)
  • Medium Watermark (what our COMPETITORS are doing)
  • High Watermark (our market potential)

Develop a low/medium/high watermark:

jeff-mnsearch-watermark

Project revenues for each budget:

jeff-mnsearch-budget

Put together a profit model to share:

jeff-mnsearch-profit-model

Story: Give us a bigger budget and we’ll generate $21 million in profit!


#3: COMING OF AGE

Dg: Demographics Reports

Demographics reports will bring in data. For example, this data is for approximately 50% of users:

jeff-mnsearch-demographics-reports

Affinity & in-market segment reports:

jeff-mnsearch-affinity-segment

In-market segments are a goldmine! You can directly target these people with display ads and remarketing. Then there’s the demographic segmentation opportunity. You can review users by in-market segment.

How to Get Demographics?

One setting and some code…

…and you can enable demographics reports setting:

jeff-mnsearch-enable-demographics-reporting

This requires one line of (Universal) code:

ga(‘require’, ‘displayfeatures’);

But it’s even easier using Google Tag Manager:

jeff-mnsearch-google-tag-manager

More on insights from demographics.

More coming-of-age stories you can tell:

  • our content marketing efforts are improving
  • we have grown our presence YOY because (x)
  • new advertising opportunities to test and learn

#4: DARKNESS vs LIGHT

Np: Organic search and (not provided) keywords

10 alternatives to (not provided):

    1. Measure overall organic traffic over time
    2. Segment organic search traffic by landing page
    3. Use landing pages as a secondary dimension
    4. Use filters to make (not provided) more meaningful
    5. Use multi-channel funnels to prove value
    6. Hook up with Google Search Console
    7. Segment organic search traffic by demographics
    8. Use dashboards to surface the most important metrics
    9. Paid & organic search reports in AdWords
    10. Use Google Trends

(you can see Jeff’s full article on his ten alternatives to (not provided) over at Moz)

Cg: Custom Channel Grouping

Default channels are too broad

jeff-mnsearch-default-channels

So now what?

Define New Channels; Tell Better Stories

Story: Brand vs. Non-Brand

jeff-mnsearch-brand-story

Story: Non-Brand organic search rules

jeff-mnsearch-story-non-brand

Story: We still don’t know a lot!

jeff-mnsearch-dont-know-story

Story: we’re earning it

jeff-mnsearch-earning-story

Story: paid media drives our sales

jeff-mnsearch-paid-story

Story: we have 45% unaccountable traffic (where’s it coming from?)

jeff-mnsearch-unnacountable-traffic

How to Get Custom Channels?

Define your own settings. Tell Google Analytics your channels.

jeff-mnsearch-channels

Then customize each channel:

  • non-branded organic search
  • referrals
  • mobile + organic
  • social ads vs PPC
  • guest posts vs earned links
  • mobile + paid media
  • webmail + email
  • earned social vs paid social

Co = Content Grouping

Analyze content performance by theme:

jeff-mnsearch-by-theme

Then group content by year of publication.

How does word count affect organic?

jeff-mnsearch-word-count

How to Get Content Groupings: Rules, Extraction or Code

Some groupings require code

jeff-mnsearch-groupings-code

It helps to know the art of content grouping by waterfall:

jeff-mnsearch-content-grouping-waterfall

Get the Wordpress content grouping code:

jeff-mnsearch-wp-content-grouping-code

(more on content groupings)


#5: APPEARANCE & REALITY

Lots of us know this story: would you just look at all this great traffic! Tell everyone!!! (Let’s get t-shirts made — they shall say “Keep Calm Cause We Killing It!“)

But, that story’s about as real as Ice Cream Land. Or a world where Prince is a sex symbol.

Dq = Data Quality Issue

or…

Rs = Referrer Spam Issue

Jeff first noticed this in late 2014 and consequently wrote about 8 steps to eliminate bad data in Google Analytics.

Thing is, these referrals aren’t real. In fact, they’re CRAP!

jeff-mnsearch-crap-referrals

And all from one person in Russia (probably drinking vodka to keep varm in vinter).

(I’m entirely obsessed with Outlander right now, so och, this next slide is verra gud.)

jeff-mnsearch-not-scottish-its-crap

There was no response from Google for six months…

…which is awkward.

So Jeff nudged a little harder in April of 2015 when he asked is Google Analytics’ newest data quality issue the most challenging?

Here’s an excerpt from his article:

“There is a massive data quality issue happening right now in Google Analytics, and not enough people are talking about it. This is the most challenging data quality issue that I have seen in the 10 years I have used the product.

 

I worry that if a permanent and swift solution is not found for this issue, it will cause long term damage to the credibility of the product. That damage will eat away at the market share that Google has fought so hard to gain and drive visitors to look for other solutions. I am concerned.”

***

And we keep seeing shit like this:

jeff-mnsearch-keep-seeing-this-shit

And pageview spam. And event spam.

And more.

Is THIS what it sounds like when doves cry???

This has become a massive issue, with only one solution:

We need a fresh start.

Jeff’s Key Actions To Take Today:

  • Tell a story from your data — don’t let computers win
  • Develop a low/middle/high budget projection
  • Use demographics to inform marketing segments
  • Set up content & channel groupings for better insights
  • Install filters to block some referral spam
  • Demand a Google Analytics data annulment

For more data and marketing brilliance from Jeff, check out his Analytics Course or PPC Course.

To see his MnSearch deck in its entirety, you can see Jeff’s presentation here.

 

***I didn’t recap a portion of the slides as Google is currently working on a solution to the bad referral data issue.***

 

 

 

 

 

 

 

 

 


  • You have shared such great ideas in your content. I think it will is the best way to show improvements to your clients. Graph is the best way to show your work to your client rather than sending them excel files and monthly activity reports. Great Analysis!!!

    • sarah b danks

      Thanks, Anant! The data is all Jeff’s — all I’m doing is putting down his presentation into “blog” format…that being said, it’s easy to write a good article when the person behind the preso did a fantastic job 😉

      • I believe that team work is best work. Jeff provides you all data and you show your expertise in content writing. 🙂

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